Operations Manager/Dispatcher

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construction products and services to contractors and builders.  Based in California, FBM has more than 7,000+ Employees and 400+ Locations across the United States and Canada.  FBM's Core Values of Safety First, Customer Driven, Valuing Our People, Integrity and the Pursuit of Excellence form the foundation for an excellent Customer experience that is recognized across the industry.

Position Overview

At Foundation Building Materials (FBM), the Operations & Dispatch Manager plays a critical role in ensuring smooth, efficient, and safe branch operations. This hybrid leadership role combines key responsibilities of branch operations management with hands-on dispatch and logistics oversight to maximize service quality, profitability, and daily workflow efficiency. If you're a hands-on leader who thrives in a fast-paced environment, this is your opportunity to grow with a company that values hard work and dedication.

Key Responsibilities

1. Operations & Efficiency Management  

• Direct and coordinate overall operations to ensure maximum efficiency and cost-effectiveness
• Plan, develop, and implement operational policies across warehousing, transportation, and customer service
• Design and manage a central dispatch system for improved logistics and workflow
• Outline and implement operational changes and continuous improvement initiatives

• Monitor and manage operating budgets for warehouse, manufacturing, and trucking

2. Dispatching & Logistics Coordination       

• Schedule and dispatch delivery crews in a safe, efficient manner that maximizes productivity and profitability
• Maintain accurate communication of all delivery orders with warehouse and delivery teams
• Use and maintain DOT dispatch software to exceed compliance standards
• Confirm addresses, materials, stocking conditions, and delivery requirements before trucks depart
• Provide direction to drivers when logistical or customer service issues arise
• Manage material accuracy/verification for each delivery truck and monitor labor cost efficiency

3. Customer Relations & Communication

• Maintain communication with customers before, during, and after deliveries
• Develop strong relationships with new and existing customers
• Communicate delivery statuses to customers, sales teams, and management
• Escalate customer or delivery concerns to the Branch Manager

4. Technology & Reporting

• Leverage technology to improve operational competitiveness and dispatch accuracy
• Maintain proficiency with Microsoft Office products and internal dispatch systems
• Support implementation of new tools to increase delivery accuracy and service quality

5. Compliance, Facility & Resource Management

• Ensure trucking operations comply with DOT requirements
• Follow Occupational Safety and Health Administration (OSHA) regulations and company safety standards
• Oversee warehouse conditions, equipment, cleanliness, and storage efficiency
• Coordinate with purchasing and receiving to ensure accurate and timely material arrivals
• Maintain communication with vendors regarding missing materials, back orders, or delivery challenges
• Maintain confidentiality regarding pricing, customer data, financial reports, and proprietary methods

6. Miscellaneous 

• Support our values in the stated areas of Safety, Customer Focus, Teamwork, integrity and being a Company of Choice for both employees and customers
• Other duties as assigned 

Qualifications

• Building materials product knowledge strongly preferred
• Bachelor’s degree in management or related field or equivalent experience
• At least 2+ years of management experience or leadership experience
• Strong written and verbal communication skills; bilingual (Spanish) preferred
• Strong computer and data-entry skills
• Ability to read maps and provide clear driving directions
• Strong organizational skills and ability to handle fast-paced scheduling demands
• Demonstrated leadership abilities with a proactive mindset
• Effective interpersonal skills with customers, peers, and drivers
• Ability to work independently with limited oversight

Reports To

Branch Manager 

Compensation

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.

Benefits

At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work.  Our excellent package includes:

• Medical
• Dental
• Vision
• HSA/ FSA plans
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Generous 401(k) plan with company match
• A career path designed with you in mind 

Equal Opportunity Employer

Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. 

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at Talent@myfbm.com.

Posting Period

This job will be posted for at least 5 days, starting on the initial post date reflected above.