Risk Management, Liabilities Claim Specialist

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across North America. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.

Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.

Position Overview

The Risk Management Liability Claims Specialist coordinates the end-to-end workflow for auto, general liability, property, and environmental claims, from first notice of loss through investigation support, documentation management, repair or remediation coordination, and ongoing claim status follow-up.

This role is well-suited for a claims professional who enjoys working outside of an insurance carrier or third-party administrator environment, while remaining deeply engaged in claims operations. The Specialist partners closely with Drivers, Branch Leaders, Safety, Operations, Insurance Carriers, Environmental Consultants, and Third-Party Administrators (TPA) to ensure timely reporting, complete and accurate claim files, and consistent communication across all claim types.

The ideal candidate brings strong multi-line claims process knowledge, high attention to detail, and a proactive mindset focused on keeping claims moving while supporting loss prevention, compliance, and continuous improvement within FBM’s in-house Risk Management function.

Key Responsibilities

1. Claim Intake & First Notice of Loss

• Incident intake: Receive and review incident notifications related to auto accidents, third-party liability events, property damage, and environmental incidents. Confirm loss details and collect required information, including involved parties, vehicles or property, dates and locations, photos, witness statements, police or incident reports, and regulatory notifications when applicable. Secure Samsara video for vehicle-related incidents
• Claim reporting: Submit first notice of loss to the appropriate insurance carrier or third-party administrator for auto, liability, property, or environmental claims, confirm claim numbers, and communicate next steps to internal stakeholders
• Triage and escalation: Assess claim severity and urgency, coordinate immediate needs such as towing, property protection, or environmental response, and escalate significant exposures to the Risk and Legal teams as appropriate

2. Documentation & Claim File Management

• Claim file quality: Build and maintain complete and accurate claim files by collecting statements, estimates, invoices, remediation reports, repair documentation, environmental assessments, and correspondence in the claim system or RMIS
• Diary management: Track key milestones, regulatory deadlines, follow-up dates, and outstanding items to ensure timely progression and resolution of all claim types
• Information coordination: Respond promptly and accurately to adjuster, carrier, environmental consultant, and third-party administrator requests to prevent delays in coverage determinations, repairs, remediation approvals, or settlements

3. Carrier, Consultant & Third-Party Administrator (TPA) Coordination

• Primary liaison: Serve as the main point of contact between internal teams and external partners, including insurance carriers, TPAs, environmental consultants, and vendors, ensuring consistent communication and clear accountability
• Status updates: Provide regular claim status updates to branch leadership and management across auto, liability, property, and environmental claims; escalate stalled or delayed claims for action
• Service recovery: Identify and resolve issues that hinder claim progress, including missing documentation, unclear facts of loss, regulatory considerations, or vendor coordination gaps

4. Repair, Remediation & Physical Damage Support

• Repair and remediation coordination: Coordinate vehicle repairs, property repairs, and environmental response or remediation activities with approved vendors. Track estimates, supplements, parts delays, remediation timelines, and completion status
• Invoice review: Validate repair, remediation, and related invoices for accuracy and route them through the appropriate internal approval processes
• Rental and temporary support: Support rental vehicle coordination, temporary property solutions, or interim mitigation efforts as required.

5. Subrogation, Recovery & Liability Support

• Recovery documentation: Support subrogation and recovery efforts for auto, liability, property, and environmental claims by providing photos, statements, police or incident reports, remediation documentation, and timelines, and identifying third-party involvement when applicable
• Evidence preservation: Ensure relevant evidence and documentation are retained and organized to support recovery efforts, dispute resolution, regulatory inquiries, or litigation

6. Reporting & Trend Monitoring

• Claim reporting: Maintain trackers for open and closed claims, claim aging, repair and remediation cycle times, rental duration, and frequent loss drivers across all claim types. Prepare routine summaries for leadership
• Trend analysis: Identify recurring loss patterns by location, vehicle type, property exposure, or environmental risk and share actionable insights with Safety, Operations, and Risk Management teams

7. Compliance & General Support

• Compliance support: Ensure claim files meet internal documentation standards, insurance requirements, and applicable regulatory obligations; support audit readiness through organized records and consistent notes
• Cross-functional collaboration: Partner with Safety, Operations, Human Resources, Legal, and Environmental teams to support investigations, statement coordination, regulatory reporting, and exposure management
• Additional responsibilities: Perform other duties as assigned to support the overall objectives of the Risk Management team

8. Miscellaneous

• Support our values in the stand areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers 
• Lead or contribute to special projects as assigned

Qualifications

• Preferred certifications: AIC (Associate in Claims), SCLA (Senior Claim Law Associate), AEI liability and automobile claims and coverage coursework, AIC-M (Associate in Claims Management), or other applicable claims or risk management certifications
• Experience: Two to five (2–5+) years of experience supporting auto, liability, property, and/or environmental claims in claims coordination, claims administration, fleet claims support, insurance, or risk management roles, and/or an equivalent degree in Risk Management
• Technical knowledge: Working knowledge of claims processes, including investigation support, documentation requirements, repair or remediation coordination, and coverage considerations
• Skills: Strong organizational skills with the ability to manage multiple active claims, deadlines, and stakeholder requests
• Communication: Strong written and verbal communication skills and a customer service-oriented approach
• Technical proficiency: Proficiency in Microsoft Office applications, including Excel and Word
• Schedule: This is an in-office role five (5) days per week with an early morning schedule of 6:00 a.m. to 3:00 p.m.

Reports To

Director of Risk Management

Compensation

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.

• Base: $35.00 - $39.00 per hour
• Bonus: 10% Target Bonus
• Total Compensation (Base + Bonus): The successful candidate could reasonably expect a Total Compensation Package in the range of $80,000 - $97,500
• Equity: This role is not eligible for equity opportunities, awards or grants.
• Job Type: Full-Time

Benefits

At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work.  Our excellent package includes:

• Medical
• Dental
• Vision
• HSA/ FSA plans
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Generous 401(k) plan with company match

Equal Opportunity Employer

Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. 

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at Talent@myfbm.com.

Posting Period

This job will be posted for at least 5 days, starting on the initial post date reflected above.